Shipping policy
SHIPPING POLICY
Last updated: August 8, 2026
At NOVA PETS, we are committed to providing a simple and transparent shipping experience for our customers. Please review the following Shipping Policy before placing your order.
1. SHIPPING DESTINATION
NOVA PETS currently ships orders to addresses within the United States.
At this time, we do not ship internationally.
Please make sure that the shipping address provided at checkout is complete and accurate. NOVA PETS is not responsible for delays, additional costs, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
2. FREE SHIPPING
We currently offer free standard shipping on all orders shipped within the United States, unless otherwise stated at checkout.
There are no additional standard shipping charges for eligible orders.
3. ORDER PROCESSING
Orders are generally processed after payment has been successfully received and confirmed.
Please allow a reasonable processing period before your order is handed over to the shipping carrier.
Processing times may vary depending on order volume, product availability, holidays, weekends, or other circumstances beyond our reasonable control.
You will receive an order confirmation after your purchase and, when available, tracking information once your order has been shipped.
4. SHIPPING TIMES
Our estimated delivery time is:
5–11 business days
This is an estimated delivery window and is not a guaranteed delivery date.
Delivery times may vary depending on factors including, but not limited to:
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Shipping carrier delays
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Weather conditions
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Holidays and peak shopping periods
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Customs or import processing
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Transportation disruptions
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Incorrect or incomplete shipping information
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Events outside our reasonable control
While we work with our fulfillment and shipping partners to provide reliable delivery, we cannot guarantee that every order will arrive within the estimated timeframe.
5. SHIPPING ORIGIN
Orders placed through NOVA PETS may be fulfilled and shipped from our international fulfillment partners, including facilities located in China.
By placing an order with NOVA PETS, you acknowledge that your order may originate outside the United States before being delivered to your U.S. shipping address.
Depending on the shipment and applicable laws, packages may pass through international shipping and customs processes before reaching their final destination.
6. ORDER TRACKING
When tracking information is available, we will provide it to you by email after your order has been shipped.
Please note that tracking information may take some time to become active after the package has been handed over to the shipping carrier.
Tracking updates may also be delayed while a package is in transit between international facilities or undergoing customs processing.
If your tracking information has not updated for several business days, please allow additional time for the carrier to update its system before contacting us.
7. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
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Full name
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Street address
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Apartment, suite, or unit number
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City
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State
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ZIP code
If you provide an incorrect or incomplete address and the order has already been shipped, we may not be able to change the shipping address.
If an order is returned to us or our fulfillment partner because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.
8. LOST, STOLEN, OR MISDELIVERED PACKAGES
If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and any designated delivery location.
You should also contact the shipping carrier directly to report the issue.
If you believe your package has been lost, stolen, or misdelivered, please contact us at:
We will make reasonable efforts to assist you in communicating with the shipping carrier.
However, NOVA PETS cannot guarantee replacement or reimbursement for packages that the carrier confirms as delivered, except where required by applicable law or covered by our Refund Policy.
9. DELAYS
NOVA PETS is not responsible for shipping or delivery delays caused by circumstances outside our reasonable control.
These circumstances may include:
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Severe weather
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Natural disasters
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Carrier disruptions
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Transportation interruptions
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Customs delays
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Government actions or restrictions
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Holidays and peak periods
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Labor disruptions
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Incorrect customer information
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Other unforeseen events
If your order is delayed, we will make reasonable efforts to assist you and provide available tracking information.
10. CUSTOMS AND IMPORT PROCESSING
Because some orders may be shipped from China, shipments may be subject to customs or other import processing before entering the United States.
Any customs procedures, inspections, or delays are outside our direct control.
Unless otherwise stated at checkout or required by applicable law, NOVA PETS is not responsible for delays caused by customs authorities or other governmental agencies.
11. SHIPPING DAMAGE
Please inspect your package and product as soon as you receive your order.
If your product arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:
Please include your order number and clear photographs or videos showing the issue.
We will review the situation and determine the appropriate resolution in accordance with our Refund and Return Policy.
12. ORDER CHANGES AND CANCELLATIONS
If you need to change your shipping address or cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes or cancellations can be made after an order has been processed or shipped.
Once an order has been shipped, it generally cannot be cancelled through our system.
13. MULTIPLE ITEMS IN ONE ORDER
If you purchase multiple products in a single order, your items may be shipped separately depending on product availability, fulfillment location, inventory, or shipping logistics.
If your order arrives in multiple packages, you may receive separate tracking information for each shipment.
You will not be charged additional standard shipping fees for separate packages when your order qualifies for free shipping.
14. CONTACT US
If you have any questions about your order or our Shipping Policy, please contact us at:
NOVA PETS
Email: contact@novamit.net
We will do our best to assist you with your order and shipping questions.