Contact information

CONTACT INFORMATION

Last updated: August 8, 2026

At NOVA PETS, we are committed to providing our customers with helpful and responsive support.

If you have any questions about your order, products, shipping, returns, refunds, or any other matter related to our store, please don't hesitate to contact us.

CUSTOMER SUPPORT

NOVA PETS

Email: contact@novamit.net

Our customer support team will do its best to respond to your inquiry as soon as reasonably possible.

For questions regarding an existing order, please include your order number in your message so that we can assist you more efficiently.

ORDER SUPPORT

If you are contacting us regarding an order, please provide, when applicable:

Your full name
Order number
Email address used to place the order
A description of your question or issue
Photos or videos if your request concerns a damaged, defective, or incorrect product

Providing complete information helps us review and resolve your request more efficiently.

SHIPPING QUESTIONS

For questions regarding shipping, delivery times, tracking information, delayed packages, or delivery issues, please contact us at:

Email: contact@novamit.net

Please note that estimated delivery times and other shipping conditions are described in our Shipping Policy.

RETURNS AND REFUNDS

For questions regarding returns, exchanges, refunds, damaged products, defective products, or incorrect orders, please contact us at:

Email: contact@novamit.net

Please review our Refund and Return Policy before contacting us, as it contains important information regarding eligibility, time limits, and the return process.

BUSINESS INFORMATION

NOVA PETS

Email: contact@novamit.net

CUSTOMER SUPPORT AVAILABILITY

We aim to respond to customer inquiries as promptly as reasonably possible.

Response times may vary depending on the volume of inquiries, weekends, holidays, and other circumstances.

We recommend contacting us by email for the fastest and most reliable assistance.

IMPORTANT NOTICE

NOVA PETS currently sells and ships products to customers in the United States.

By contacting us, please make sure that the information you provide is accurate and sufficient for us to identify your order or understand your request.

We reserve the right to request additional information when reasonably necessary to verify an order, investigate an issue, process a return or refund, or protect against fraud or unauthorized activity.